What is the length of rental?
Rental rates are charged per day (24hrs).
When should I reserve?
You should reserve as early as possible. Rentals are reserved on a first come basis. Non-refundable deposits are required to hold reservations.
Am I able to make changes or cancellations?
After placing a reservation, You can make changes if you are unsure on your numbers or if ideas change as long as request equipment is available. if reservations are canceled a credit in the amount paid will be applied to the customers account.
Can you setup and take-down the tables and chairs?
Setup and takedown services are available for events at an additional charge and should be arranged in advance.
Can you set the linens and table settings?
Decorating services are available at an additional charge and should be arranged in advance.
What is my responsibility when I return my rentals?
Tables and chairs should be folded and stacked. China, flatware and glassware should be scraped free of food particles and repacked in their original containers. All other items should be boxed and/or crated in the containers you received the items in. If our crew is retrieving the items from your event location, all items should be returned to the point of delivery ready for pickup. You will be charged if rentals need to be disassembled, stacked or repackaged when our crew arrives to pick up the items. A charge will apply for all items, including boxes and crates that are missing or damaged.
Do I need to wash china, flatware, glassware and linens before I return them?
Return all china, flatware, glassware and other food service equipment clean of all food debris. We will wash and sanitize these items upon return.
Shake food from tablecloths and napkins. Pack linens in the sacks that are provided. Linens should be dry before bagging to prevent mildew and staining. Linens returned with mildew will be billed to the client.
Do I need to clean rented items before returning them?
With the exception of linens, food service equipment, all items should be returned in pre-rented condition.
Delivery and Pickup information:
Delivery is available and should be arranged at the time rentals are reserved. Delivery charges are based on the event location. Someone should be available to accept deliveries and sign release of materials. Please report shortages to the driver at the time of delivery.
Delivery and pickup charges are based on ground floor delivery. If rentals must be carried to other floors or to a specific area, additional charges may apply. Our personnel are trained to neatly stack all items in a convenient location.
Deliveries are scheduled between 9:00 a.m. and 5:00 p.m.
In addition to the above hours, special delivery arrangements are available. Please call for a quote.
Rentals must be broken down, restacked and ready for pickup and in the same locations it was delivered. Please save and reuse all of the packing material you receive with your order to prevent breakage.
Customer Pickup and return:
Customers are welcome to pickup and return their rentals during store hours. Call in advance and your rentals will be packed and ready for pickup. A $150 Refundable deposit is applied to all pick-up orders and will be returned once equipment is returned undamaged and with out missing items.